Frequently asked questions

Are you curious about something? Do you have some kind of problem with our products?

Please feel free to contact us, our customer service center is working for you 24/7.


A person can enjoy the actual taste of cake only when it's fresh, this is why all the cakes we deliver are prepared only some time before it reaches to the recipient. To achieve the same, we offer customers to choose delivery time as well, so that we know when we need to prepare a cake and get it delivered. We ensure that customer always enjoys the freshest possible cake. We do not believe in delivering stale cakes.

We procure cakes from top and good bakeries in town. This help us to ensure that customer always get quality cakes and consistent taste. We promise to deliver quality products when ordering from orderyourcake.in
Yes, we do provide midnight delivery. The midnight delivery time is from 11:00 PM to 11:59 PM. Although we try our best to deliver order as close to 23:59 as possible, it is always suggested to have midnight orders placed well on time. Currently we do not charge extra for midnight delivery its free.
We do not attempt to deliver again, but we would call recipient and sender to know if we can deliver their order to any neighbour or near by place. Unable to do so will lead to cancellation of order and no refund will be made in case of perishable products like cakes, chocolates and flowers.
After placing the order customer can cancel the order within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products cannot be returned.
You can shop on OrderYourCake as a guest by providing just your email address and phone no. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own Winni account, you can enjoy a personalized shopping experience, including recommendations, saved address and a quicker checkout.
Unfortunately, products listed as 'Out of Stock' are not available for sale.